We understand that every piece of jewelry that is bought from caratsjewellers.in is special, both to you and your loved one.
We have therefore taken utmost care in inspecting the product thoroughly and packing it carefully. However, if for any
reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.
 

How many days do I have to return my order?

We stand behind every item we sell and we want you to experience total satisfaction with your purchase.
If you are not 100% satisfied with your purchase, you may return it within 15 days from the day the product is
received (date product is signed for) for a full refund or exchange (with both ways shipping fee deduction) on all orders
placed on caratsjewellers.in.

What is the return shipping fee?

All shipping and handling expenses are chargeable to the customer for returns or exchanges.
This amount will be deducted from the refund. The amount depends on the location where it was shipped and the insurance cost.
The shipping team will guide you on the final cost at 98100 48354.

What are the conditions for exchanges and returns?

• All items must have the original price tag, label and certificate and must be returned in the same condition
  as delivered by in.
• Failure to send the certificate will result in re-certification fee that will be transferred to the customer.
• Custom orders with engraving, special ring sizes etc. cannot be accepted for return, refund or exchange.
• Any item returned showing signs of wear, engraved, altered, resized (by anyone / entity including caratsjewellers.in)
  will not be honored for a return or exchange.
• Due to hygienic purposes Nose Pins and Hoop Nose Rings are final sale. No returns or exchanges will be
  honored on these items.
• All Clearance items are final sale. There will be no returns or exchanges on these items.

What are the terms for the exchange policy?

• Customers may exchange any item, purchased from caratsjewellers.in within 15 days from the day they receive the package.
• Exchanges will be honored a limit of one time.
• Product must be in the same condition, as it was when shipped.
• indoes not charge a restocking fee for an exchange. If the amount of the exchange is more than the original
  purchase amount, you will be notified via phone or email to approve the additional transaction. Orders will be dispatched only
  after customer approval of the transaction.
• If the amount of the exchange is less than the original order and you have a credit, it will be credited to your original form of

What are the terms for the return policy?

• If you wish to return your purchase for a refund, you may do so within the specified 15 days of receiving your purchase.
• Product must be returned in the same condition, as it was when shipped.
• in cannot be held responsible for jewelry or packages handled inappropriately outside of our services.
• Refunds are processed within 48 hours of receiving the return.
• An email notice, to the email address on file will be sent once the credit is processed.
• Please note: Depending on your bank, the refund may take up to 3 to 5 business days to post to your account, from the
  day inissues the credit.

What is the exchange procedure for items bought at the physical store?

• Online policies will not be honored for transactions at the physical store or trunk shows related orders.
• Please contact the store at 98100 48354 to assist you with in-store exchanges.
• Returns are not available for physical store and trunk show purchases.

What is the return/exchange procedure for online orders?

To return an item, simply follow the return procedures listed below:

1. Contact our Customer Service online department at 98100 48354. You can also simply email us at [email protected].
2. Advise the representative from the online team that you wish to return your order.
3. Your order should arrive in our office within two business days (excluding weekends and holidays).
4. If you are exchanging the item, the replaced item(s) will be shipped to you, once we have received the return item.